FAQ
Here are some frequently asked questions from tenants.
About cancellation of the contract
After the contract has been made (deposit has been paid), the application fee (50,000 yen) cannot be refunded.
In addition, the contract with our company will be complete after receipt of the deposit. Please note that we cannot reserve a room during the application process.
About midterm cancellation of the contract
For tenants with a long-term contract, 1 month notice prior to the cancellation date is required; for other tenants with other types of contracts, changes to their contract terms cannot be made after they sign the contract. If they must change their schedule, please contact us.
About extension of the contract
Please give us notice for extension 1 month prior to the last day of the contract.
However, if the contract states, "fixed time contract", we have already posted a vacancy for the next renter. Therefore, you can only extend your stay in the event of no new renter. However, you cannot extend your stay in the room if a new renter has already been found. Please keep these terms in mind.
About the minimum stay
The minimum stay is 7 days. As notice for cancellation should be given 1 month (long-term contract tenants) prior to vacating, a contract for less than 30 days automatically becomes a "fixed time contract" and you cannot renew (extend) your stay. However, the minimum stay may differ depending on various rental promotions.
A 10,800 yen cleaning fee will be charged if the contract term is less than 14 days.
About paying rent
Payment must be made by direct deposit or credit card.
Accepted credit cards are VISA, MASTER, DC, JCB, and AMEX (payment must be made in full).
About checking in
Check-in depends on the type of room, but you will receive your key either at our company office (7-chome Roppongi), in your room's mailbox (password required) or by mail.
We will advise you after confirming receipt of deposit. Please ask for details.
About checking out
You can return the key to our company office or in your room's mailbox.
In such case, please let us know where you have returned your key.
In addition, please check out by the last day of the contract (not the next morning).
About lost keys
In the event of a lost key, you will be charged all expenses required to change the key.
(The cost is 30,000 yen for a regular room key and 10,000 yen for a card key. All other accompanying keys, such as self-locking keys are 10,000 yen each.) In addition, it is a good idea to keep looking for the lost key, as we will refund 10,000 yen of the cost if you find the lost key.
About damage to the room
Please be sure to clean stains immediately. If the stain cannot be removed, we may charge you the cost of replacement, maintenance or repair, etc. separately. This also applies to tar stains from tobacco, so please smoke outside the room as much as possible. In addition, we will charge you the actual cost of any materials, such as flooring, rags, sheets and curtains etc., that are damaged by tobacco burns.
About internet user fees
About 50% of our rooms have unlimited broadband Internet connection, free of charge. The rest of the rooms have a portable Wifi with a 7GBPS limit per month. Please take advantage of this service.
The Internet connection environment may vary by room. Please ask for details.
About pets
Pets are not allowed in most rooms.
In addition, pets may not be kept, even temporarily, in a room that does not allow pets. If such a situation is discovered, the rental contract will be cancelled immediately (rent is forfeited) and you must vacate the room. You will be charged the cost of cleaning and repair separately. The deposit will also be forfeited.
About garbage
A 1,000 yen penalty will be charged if you don't separate and throw garbage away correctly. Please read the Room Usage Guidance in your room.
Foreigners tend to leave large garbage such as suit cases, furniture and electric appliances.
About reservations
Due to the large number of inquiries we are getting, we are not able to accept reservations of two months in advance before the move-in date.
However, in the case in which a customer does not have a preferred apartment or if our website shows a vacancy during the period in which you wish to reserve, an advance reservation will be accepted.
If you wish to make a reservation of two months in advance before your move-in date, please provide answers to the following questions.
Q1: How many people will be sharing the reserved apartment?
Q2: When is your move-in and move-out date?
(We are not able accept a reservation unless you can provide us a move-in date.)
When you have decided to reserve an apartment from our website, please indicate the most important condition for reserving from the listed options.
A) Location
B) Rental price
C) Room size (Most apartments that we have are about 20 square meters.)
D) Other conditions:
If you choose A)Location please provide us with details.
EX: The apartment must be less than a 10-minute walking distance away from Roppongi Station.
We will try our best to find an ideal apartment based on your criteria like budget, number of guests, and duration of stay.
We will make our decision based on the availability of apartment units at that time.
We cannot guarantee to provide you an apartment unit that would meet all of the requested conditions.
You will need to send us a deposit of 50,000 yen when you make the reservation.
This 50,000 yen will later go towards the total payment for the apartment.
In the following cases the deposit will be non-refundable.
A) Cancellation after your apartment has been decided, and the contract between you and us has been made.
B) Cancellation within 1 month of your original move-in date even if your apartment may be undecided at the moment.
Settlement of the balance will be made after an ideal apartment of your choice has been found.
We will contact you with the apartment information 20-40 days prior to your move-in date.