Privacy Policy

This policy describes URBAN Homes Inc. (hereinafter referred to as our company) for the collection and handling of personal information from users of our services. In this policy, the terms of personal information and private data have the equivalent meaning as that stipulated in Article 2 in the clause, the law regarding the protection of personal information (hereinafter referred to as The Personal Information Protection Act).

Our company collects the following user information for the provision of our services.
However, the following is provided for the purpose of example and may not necessarily represent the actual personal information required depending on the circumstances.

Full name, address, telephone number (including cellular phone and fax), e-mail address, cellular phone e-mail, company name, organization name, department name, position, address of place of employment, etc., other contact information, date of birth, gender, joint guarantor, credit card information, and all other information collected and stored automatically by our company when the renter uses our web site.

• We use your personal information in order to refer you to a property closest to your expectations and provide you with the appropriate information on the property.
• We use your credit card information and bank account information to settle payment or reimburse contract fees.
• There are some occasions where we use your personal information to develop a new service on our web site or improve our existing services according to responses to questionnaires, campaigns or the handling of claims.

In order to protect your personal information against loss, destruction, alteration or leak, we use security safeguards to protect against illegal access and viruses.

Our company does not provide your personal information to third parties. However, there are some exceptions where we may provide a third party with your personal information with your permission or as demanded by legal authorities. When we disclose your personal information, we will inform you of the content of the information to be disclosed and obtain your permission. With regard to the protection of human rights and privacy, only when your personal information is demanded by legal authorities by way of search warrant or warrant of seizure by investigative authorities may we provide the authorities with your personal information as requested in such investigative or legal documents. In a case where such information is required in the interest of the protection of the public, we may provide your personal information in accordance with the law. In rare cases, we may provide your personal information to our business associates, governed by a nondisclosure contract, whereby they are obligated to protect such information, and our company will supervise the use of such information to ensure proper handling.
(Note:) In the event that you neglect your obligations as stipulated in the conditions of the contact (regular rental housing contract), for example, occasional late payments or lending names, we will disclose your personal information among our network associates (content of disclosure: address, name and date of birth, etc.).

We are committed to obey the law and other regulations, such as the Personal Information Protection Act, to protect your personal information and handle such information according to our company regulations. We also educate and promote self-learning with regard to such regulations among all executives and staff members.

For complaints, questions and confirmation of personal information protection, please contact us at the following:
Urban Homes Co, Ltd.

• 1F Urban Bldg, 7-13-2 Roppongi, Minato-ku, Tokyo 106-0032
• FAX: 03-3403-3493
• info@uhomes.co.jp